Returns Policy

If you’ve changed your mind with your order please email us at, we will advise you on where to send it back.  All bottles and cups must be returned back to us within 14 days of receiving, please include your order number and billing name and address.

Your returned items:

Must be unused and in the same condition as you received them.

Please include your order number.

Please use a tracked delivery to return your bottle, we will refund the cost of the bottle when we receive the item back.

Please note on personalised Items there will also be no refunds for personalised items unless a mistake has been made by us.  Sales on Personalised items are final.

If your bottle arrives damaged or you receive the wrong item, we are truly sorry this has happened.  Please email us at and we will send a pre-paid postage label to you.

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